Terms of Service

Last Updated: January 12th, 2026

Introduction

These Terms of Service ("Terms") govern your access to and use of the NeoText website, web application, and related services (collectively, the "Services") provided by NeoText LLC ("NeoText," "we," "us," or "our"). By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

Ordering Documents and Priority

If you execute an order form, service order, subscription agreement, or other written agreement that references these Terms (each an "Ordering Document"), that Ordering Document will govern your subscription, fees, service scope, plan limits, and any enterprise-specific terms. If there is a conflict between an Ordering Document and these Terms, the Ordering Document will control solely with respect to the subject matter of that Ordering Document.

Relationship to Signed Agreements

If you and NeoText have entered into a separately signed written agreement governing your use of the Services, that agreement will control to the extent it conflicts with these Terms.

Description of Services

NeoText provides a Rich Communication Services (RCS) business messaging platform that enables businesses to create, send, and manage branded, interactive customer communications, including verified sender identity, rich media messages, interactive elements, campaigns, and related tools. NeoText may also provide onboarding, configuration, consulting, and support services as part of the offering. We may modify, update, or discontinue any part of the Services from time to time.

Eligibility and Account Registration

You must be at least 18 years old and have the legal authority to enter into these Terms to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information and to keep your account information up to date.

RCS Business Messaging and Verification

NeoText manages the technical process for registering, verifying, and enabling your business for RCS messaging on your behalf, including through one or more third-party service providers and carrier networks. You acknowledge and agree that (a) the ability to send and deliver RCS messages may depend on third-party platforms, carrier networks, device compatibility, and verification requirements, and (b) NeoText may use third parties to register, verify, manage, or otherwise administer your business identity, sender credentials, or equivalent accounts used to support the Services. You remain responsible for the accuracy and legality of the message content you send, and NeoText is not responsible for disruptions caused by third-party platform changes, carrier policies, device limitations, or outages that affect RCS message delivery or functionality.

API Integrations and Customer Authorization

The Services may integrate with your CRM systems, marketing platforms, and related providers to enable messaging functionality. You are solely responsible for obtaining any required approvals, permissions, licenses, and credentials needed for NeoText to connect to and interoperate with your systems, and for ensuring you have the right to share any relevant data with NeoText for integration purposes. NeoText may rely on the data you provide or make available through integrations and is not responsible for errors, omissions, or interruptions caused by inaccurate data, misconfiguration, third-party outages, API changes, or restrictions imposed by third-party providers.

Customer Responsibilities

You are responsible for all content, data, and configurations submitted to the Services and for ensuring that your use of the Services complies with all applicable laws, regulations, and contractual obligations. You agree not to use the Services for unlawful, fraudulent, or abusive purposes, including sending unsolicited messages or spam, and not to interfere with the operation or security of the Services.

Messaging Compliance

You agree to comply with all applicable laws and regulations governing electronic communications, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable state or international messaging and privacy laws. You are solely responsible for obtaining proper consent from recipients before sending messages through the Services and for honoring opt-out requests in a timely manner.

Data Ownership and Use

As between you and NeoText, you retain all rights to your business data, message content, and customer data submitted to the Services. You grant NeoText a limited, non-exclusive right to process and use such data solely to provide, operate, maintain, and improve the Services in accordance with these Terms and our Privacy Policy.

Integrations and Third-Party Services

The Services may integrate with third-party platforms and service providers, including RCS aggregators, carrier networks, CRM systems, hosting providers, and analytics services. Your use of third-party services is subject to the terms and policies of those providers. NeoText is not responsible for the availability, accuracy, or functionality of third-party services.

Fees and Payment

You agree to pay all applicable fees associated with your subscription or use of the Services in accordance with the pricing and billing terms presented to you. Payments are processed through third-party payment processors, including Stripe. All fees are non-refundable except as required by law or expressly stated otherwise. NeoText may change its fees or billing practices upon reasonable notice. By providing payment information, you authorize NeoText and its payment processor to charge your designated payment method on a recurring basis in accordance with your subscription. If a payment fails or is past due, NeoText may suspend or terminate access to the Services until payment is received.

Confidentiality

Each party agrees to protect the confidentiality of any non-public, proprietary, or confidential information disclosed in connection with the Services and to use such information solely for purposes of performing under these Terms. Confidential information may be disclosed to employees, contractors, and professional advisors who have a need to know and are bound by confidentiality obligations, and may be disclosed if required by law, provided the receiving party uses commercially reasonable efforts to provide notice where legally permitted.

Intellectual Property

NeoText retains all rights, title, and interest in and to the Services, including all software, technology, trademarks, and documentation. These Terms do not grant you any rights to NeoText's intellectual property except for the limited right to use the Services as expressly permitted herein.

Acceptable Use

You agree not to reverse engineer, decompile, or attempt to derive the source code of the Services, interfere with or disrupt the integrity or performance of the Services, attempt unauthorized access to systems or data, or use the Services in a manner that violates applicable laws or the rights of others. You further agree not to use the Services to send messages that are deceptive, misleading, harassing, or otherwise harmful.

Term and Termination

These Terms remain in effect for as long as you use the Services. You may terminate your account at any time by contacting NeoText or through your account settings where available. NeoText may suspend or terminate your access to the Services for violation of these Terms, non-payment, violation of messaging compliance requirements, or if required by law. Upon termination, your right to use the Services will cease.

Service Availability and Support

NeoText strives to provide reliable and continuous service but does not guarantee that the Services will be uninterrupted or error-free. We may perform maintenance or updates that temporarily affect availability. Support services, response times, and service levels may vary depending on your subscription or agreement.

Disclaimers

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, NeoText disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. NeoText does not warrant that the Services will meet your requirements or operate without interruption or errors. NeoText does not guarantee message delivery, as delivery depends on carrier networks, device compatibility, and other factors outside of NeoText's control.

Limitation of Liability

To the maximum extent permitted by law, NeoText shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the Services. NeoText's total liability for any claims arising under these Terms shall not exceed the amounts paid by you to NeoText in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless NeoText and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Services, your message content, or your violation of these Terms, applicable law, or third-party rights.

Compliance with Laws

You agree to use the Services in compliance with all applicable laws and regulations, including data protection, privacy, consumer protection, telecommunications, and marketing laws applicable to your messaging activities and customer communications.

Force Majeure

Neither party will be liable for delays or failures to perform due to causes beyond its reasonable control, including acts of God, natural disasters, labor disputes, internet or hosting failures, government actions, carrier network outages, or third-party service disruptions

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Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Cuyahoga County, Ohio, and you consent to the jurisdiction of such courts.

Assignment

You may not assign these Terms without NeoText's prior written consent. NeoText may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms, please contact us at: contact@neotext.co